Each professional relationship is:

• Initiated with a passion that creates a common vision, captures the imagination and elicits commitment from all.
  
  
• Stimulating and challenging, one which promotes teamwork, develops careers, and nurtures ideas.
  
  
• Managed using skills that are both universal across a wide band of businesses and custom designed to fit the location itself.
  
  
• Completed knowing goals were met, personal development was gained and the results expanded upon for years to come.
  
  

A project might contain many of these steps:

1. Determine the readiness for change within the organization. Discover the working relationships within management, within the location, and external to the facility. Discover individual communication styles and management styles.
   
   
2. Discover the Key Result Areas and Key Result Indicators for the organization. Define the scope and critical success factors for the project. Quantify the expected results at differing levels of improvement.
   
   
3. Clarify each business step and the variances that occur within them. Identify where the variance occurs, where the variance is discovered and identify who and what action controls the variance
   
   
4. Provide an understanding of the interactions between each business step. Identify and prioritize interactions that are likely to be key drivers of improvement. Validate all key interactions using non-obtrusive measurements
   
   
5. Provide the social or technical change designs that demonstrate greatest chance of success at the lowest cost.
   
   
6. Manage the change process on site from start to end.